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Returns & Exchanges
At Cloud Nine, we want you to glow with confidence; if you are not completely satisfied with your beauty purchase, we offer a hassle-free 30-day return policy for most products.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
2
Prepare Your Package
Carefully pack the unused products in their original packaging to ensure they are protected during transit to our warehouse.
3
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
4
Receive Your Refund
Once our team inspects the returned items, your refund or store credit will be processed within 5 to 7 business days.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing